Shipping

DOMESTIC SHIPPING

Shipping fees are calculated at checkout based on weight and the ship-to address.

  • Please allow up to 3-5 business days for your order to be processed. Shipments may be delayed due to the carrier, weather, and/or our operational limitations.
  • Once your order ships, you will receive an email notification. Allow 24-48 hours for the tracking information to be available. 
  • Domestic USA shipping is handled by the United States Postal Service. We may use United Parcel Service (UPS) for larger packages.

tudiligencia is not responsible for any packages delivered by USPS or UPS that are lost/stolen/damaged. In the event that a package is lost or stolen, please contact your closest USPS/UPS to file a claim. For more information on requesting a refund with USPS, please see the USPS website.

 

INTERNATIONAL SHIPPING

We ship to most countries via United States Postal Service (USPS).

Shipping charges to Canada and other international countries are calculated at checkout and are based on weight and the ship-to address.

Shipping time is dependent on USPS. Shipping may be delayed due to the carrier, weather, and/or our operational limitations. Expedited shipping is not available for international orders.

VAT & Custom Duty Taxes: Customer are responsible for paying any country-specific VAT, custom duty taxes, tariffs on their own. These taxes are billed separately by your respective government and are not included in the shipping charges from tudiligencia. We are unable to assist with these taxes and we are unable to contact international carriers. 

If you do not receive your order within 7 business days from receiving your shipping notification, please contact us, so that we can assist you in tracking the package.

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